Multi-Factor Authentication

Step One: Log in to Your Highlands College Account

1. Open Office.com and go to the login portal by selecting “Sign In”.
2. Enter your Highlands College email address and temporary password.
3. If prompted, click “Next” to begin the MFA setup process.

Step Two: Download the Microsoft Authenticator App

1. On your mobile phone, open the App Store or Google Play Store.
2. Search for Microsoft Authenticator and download the app.
3. Once it’s installed, open the app and allow any required permissions.

Step Three: Pair the Microsoft Authenticator App

1. In your web browser, a QR code will appear on the screen.
2. Once this happens, open the Microsoft Authenticator App on your phone. You can then tap the plus sign to add an account and select “work or school account”.
3. Use your phone to scan the QR code displayed in your browser.
4. Once the code has been scanned, your Highlands College account will be added to the Microsoft Authenticator app.

Step Four: Testing the Configuration

1. Once approved, click “Next” to test the setup.
2. A notification will be sent to your mobile device via the Microsoft Authenticator app.
3. Once you receive the notification, open the app and approve the sign-in request by entering the code displayed on your secondary device.

Step Five: Complete the Process

1. Once the test is successful, click “Done” in your browser.
2. You’ll see a confirmation message that MFA is now enabled for your account.

Step One: Remove Your Account from the Microsoft Authenticator App

1. Open the Microsoft Authenticator app on your phone.
2. Locate your Highlands College email account in the list of saved accounts.
3. Tap on your HC email account, then tap the gear icon, or settings, in the upper-right corner.
4. Select “Remove Account”, then choose “Remove from this device”, then “This app only” when prompted.
5. Tap “Cancel” if prompted, then select “Ignore” to complete the removal process. This should take you back to your home screen.

Step Two: Set Up the Microsoft Authenticator Again

1. On your secondary device, go to office.com and log in with your Highlands College email credentials.
2. You’ll be taken to a screen that says, “More Information Required”. You can select “next”.
3. You’ll be asked if you want to stay signed in to your account. Select “yes” in this window.
4. The next screen will ask you to download the app. This should already be downloaded on your mobile phone, so you can select “next”.
5. You will then be prompted to set up your Microsoft Authenticator account. Select “next”.
6. A QR code or a button that says “Show QR code” will appear.
   Leave this screen open.

Step Three: Reconnect Using the Authenticator App

1. 1. On your phone, return to the home screen of the Microsoft Authenticator app.
   2. Tap the plus sign or the button titled “add account”.
   3. Select “Work or school account”.
   4. Tap “Scan QR Code”, and use the camera within the Authenticator app to scan the QR code that is displayed on your secondary device.

Step Four: Testing the Configuration

1. Once approved, click “Next” to test the setup.
2. A notification will be sent to your mobile device via the Microsoft Authenticator app.
3. Once you receive the notification, open the app and approve the sign-in request by entering the code displayed on your secondary device.

Step Five: Finalize the Setup

1. After scanning the QR code, return to your secondary device and click “Next”.
2. Your screen will display a number that you can enter into the Microsoft Authenticator app on your phone when prompted.
3. Once the number is entered, return to your computer and click “Next”, then “Done” to complete the setup.